Return and Refund Policy

At My Beauty Hub, we strive to provide the best products and services to our customers. If you are not fully satisfied with your purchase, our return and refund policy is outlined below to ensure a smooth process.

1. Eligibility for Returns

  • Products must be returned within 4 days from the date of purchase.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • We do not accept returns on used, opened, or damaged products unless they arrived defective.

  • Certain items, such as personal care products, cannot be returned for hygiene reasons.

2. Return Process

  • To initiate a return, please contact our support team at hello@support.mybeautyhub.in with your order details and reason for return.

  • Once your return request is approved, we will provide instructions on how to send the item back.

  • Customers are responsible for return shipping costs unless the product was received in a damaged or defective condition.

3. Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 15 business days and credited back to the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

  • If you received a defective or incorrect item, we will replace it free of charge.

  • Please contact us within 4 days of receiving your order to request an exchange.

5. Non-Returnable Items

  • Gift cards

  • Clearance or final sale items

  • Opened or used beauty products due to hygiene concerns

6. Late or Missing Refunds

  • If you haven’t received your refund yet, check your bank account first.

  • Then contact your credit card provider, as it may take some time before your refund is officially posted.

  • If you have done all of this and still have not received your refund, please contact us at hello@support.mybeautyhub.in.

7. Changes to This Policy

  • We reserve the right to modify or update this Return and Refund Policy at any time.

  • Continued use of our website and services after changes are made constitutes acceptance of the updated policy.

8. Contact Us If you have any questions regarding our Return and Refund Policy, please reach out to us at hello@support.mybeautyhub.in.

By purchasing from My Beauty Hub, you acknowledge and agree to our Return and Refund Policy.